Frequently asked Questions

1. Are the products available immediately?

The products come from outside Estonia (the products are ordered personally after placing the order). Delivery time is 7 working days + within Estonia. There is a 14-day right of return.

2. How long is the delivery time?

Delivery time is 14 business days + within Estonia. 

3. Will postage cost be added to the price of the product?

Yes, it wil be added: 

SMARTPOST: 2,99 eur

OMNIVA: 3,79 eur

SMARTPOST to Finland: 11 eur

4. Why haven't I received my goods yet?

The delivery time is 14 business days + within Estonia. Please make sure that Your phone number in order details is correct. If You have any questions, please contact us at info@fashionlook.ee .

5. The status of the order shows COMPLETED, but I haven't received my order yet.

This means that the goods are already in the parcel machine or arriving to the destination of Your choice immediately.

6. What if the product does not fit/is defective/I received the wrong product or I would like to have a replacement product?

You can return the order by sending it back by Omniva or Smartpost to Tartu Ringtee Selver, phone number: (+372) 50 40 543. Make sure to include Your name/order number and the reason for the return in the package. If You received a wrong/defective product or would like to exchange the product, please send us an email info@fashionlook.ee .